Coronavirus Remote Support ~ view our useful resources page, or get some help if needed

crisis café every monday

the lowdown wellbeing services can offer emotional support when you need it most

counselling support

there’s no need for you to experience difficult situations alone, the lowdown are here to help

sexual health support

asking for help can be difficult, but the lowdown are here to listen and support you

lgbtq support services

the lowdown’s out there groups offer a safe, non-judgemental and confidential space

Services Update: 02/04/20
During this current unsettled time, please be aware of the following changes to our support hours and key services etc.
  • ADMIN & OFFICE HOURS: Admin enquiries will be managed remotely Monday – Friday 9am-5pm on our normal number 01604 634385, and emails sent to info@thelowdown.info – this will be managed remotely by our admin staff.
  • COUNSELLING: Self referrals for counselling are currently being accepted for remote support only / Monday-Friday between 11am and 5pm. This service is being delivered by our qualified counsellors.
  • EMOTIONAL SUPPORT: We’ve opened up a wellbeing support helpline on 01604 622223, which will be monitored between 1pm and 3:30pm Tuesday to Friday and Mondays 1:00 to 7:30pm. This will be managed by one of our counsellors who also supports the Crisis Café.
  • WELLBEING: Wellbeing resources, videos/webinars are also on our dedicated web page: www.thelowdown.info/counselling/remote-wellbeing-support
  • SEXUAL HEALTH: Sexual Health queries are being diverted to the hospital clinic and you can contact them on 01604 609766. NO walk-ins currently, but there is a small team in the clinic to provide telephone consultations for any STI symptoms or emergency contraception; these clients will be able to pick up their prescriptions. Testing kits orderable from: www.nhft.nhs.uk/sexual-health
  • CONTRACEPTION: The C card system is being reinstated. Young people will be able to do C card training and then get free condoms from pharmacies (who will be extending their opening hours).
  • LGBTQ: Remote support is available for group members Mon-Fri 10am-11am and 2pm-3pm on the usual group phone / email. Fri night remote group 6pm-9pm and 2 Wednesdays per month 6-8pm. There’s also a dedicated Instagram page where our young people’s creativity is shared @out_there_creations
  • CRISIS CAFÉ: Will continue as normal every Monday 4pm-8pm at Café Track. From 06/04/20 we’ll also provide this service “virtually” as well as face-to-face.
  • SEXUAL HEALTH: Sexual Health queries are being diverted to the hospital clinic and you can contact them on 01604 609766. NO walk-ins currently, but there is a small team in the clinic to provide telephone consultations for any STI symptoms or emergency contraception; these clients will be able to pick up their prescriptions. Testing kits orderable from: www.nhft.nhs.uk/sexual-health
  • CONTRACEPTION: The C card system is being reinstated. Young people will be able to do C card training and then get free condoms from pharmacies (who will be extending their opening hours).
  • LGBTQ: Remote support is available for group members Mon-Fri 10am-11am and 2pm-3pm on the usual group phone / email. Fri night remote group 6pm-9pm and 2 Wednesdays per month 6-8pm. There’s also a dedicated Instagram page where our young people’s creativity is shared @out_there_creations
  • CRISIS CAFÉ: Will continue as normal every Monday 4pm-8pm at Café Track. From 06/04/20 we’ll also provide this service “virtually” as well as face-to-face.

the lowdown is a voluntary Mental Health organisation, providing free and confidential counselling, emotional wellbeing, sexual health and LGBTQ support services for 11-25 year olds.

There is no need for young people to experience difficult situations alone. We can help. You’re safe with us

Our fully trained team provides safe, friendly, confidential and non-judgemental services. There are various ways to get in touch and then we will work out together how we can best support each young person.

the lowdown provides five core services focused on the different needs of the children and young adults we work with:

We’d love to hear from you…

“the lowdown believe young people should not experience mental or physical ill-health unsupported…”

We are kindly supported by
Refer
This form is for self-referrals and assisted self-referrals to access the lowdown’s services.