Get In Touch

Services Update: 02/04/20
During this current unsettled time, please be aware of the following changes to our support hours and key services etc.
  • ADMIN & OFFICE HOURS: Admin enquiries will be managed remotely Monday – Friday 9am-5pm on our normal number 01604 634385, and emails sent to – this will be managed remotely by our admin staff.
  • COUNSELLING: Self referrals for counselling are currently being accepted for remote support only / Monday-Friday between 11am and 5pm. This service is being delivered by our qualified counsellors.
  • EMOTIONAL SUPPORT: We’ve opened up a wellbeing support helpline on 01604 622223, which will be monitored between 1pm and 3:30pm Tuesday to Friday and Mondays 1:00 to 7:30pm. This will be managed by one of our counsellors who also supports the Crisis Café.
  • WELLBEING: Wellbeing resources, videos/webinars are also on our dedicated web page:
  • SEXUAL HEALTH: Sexual Health queries are being diverted to the hospital clinic and you can contact them on 01604 609766. NO walk-ins currently, but there is a small team in the clinic to provide telephone consultations for any STI symptoms or emergency contraception; these clients will be able to pick up their prescriptions. Testing kits orderable from:
  • CONTRACEPTION: The C card system is being reinstated. Young people will be able to do C card training and then get free condoms from pharmacies (who will be extending their opening hours).
  • LGBTQ: Remote support is available for group members Mon-Fri 10am-11am and 2pm-3pm on the usual group phone / email. Fri night remote group 6pm-9pm and 2 Wednesdays per month 6-8pm. There’s also a dedicated Instagram page where our young people’s creativity is shared @out_there_creations
  • CRISIS CAFÉ: Will continue as normal every Monday 4pm-8pm at Café Track. From 06/04/20 we’ll also provide this service “virtually” as well as face-to-face.

SOMETHING ELSE? See our ‘more typical’ hours, contact info and address below!

Coronavirus Remote Support ~ view our useful resources page, or get some help if needed

Helpline: 01604 622223*

*Answer machine outside of hours

LGBTQ Support:

Telephone: 07585 737482

Opening hours:

MONDAY 12-3pm | 4-7pm
WEDNESDAY 12-3pm | 4-7pm
FRIDAY 4-7pm
SATURDAY 10am-4pm

General enquiries:

Telephone: 01604 634385

Fundraising enquiries:

Telephone: 07923 070359

Admin office hours:

MONDAY to FRIDAY 9am–5pm

How to find us:

3 Kingswell Street (off Gold St) Northampton, NN1 1PP
the lowdown doorJust look out for the big red door!

the lowdown is based in the heart of Northampton town centre.

We are just 2 minutes easy walk from the Northgate bus station and approximately 5 minutes from Northampton railway station.

~ we are kindly supported by ~
This form is for self-referrals and assisted self-referrals to access the lowdown’s services.