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Services Update: 19th September 2021

We are currently working through our waiting list for face to face counselling, Once our waiting list has reduced we will resume accepting face to face referrals.

  • COUNSELLING SERVICE: Referrals are currently being accepted for remote support only (face-to-face is on a discretionary basis). The service operates Mondays, Fridays and Saturdays 9am-4pm; Tuesdays and Thursdays 9am-5pm and Wednesdays 9am–8pm. We’re closed Sundays & Bank Holiday weekends.
  • ALL ENQUIRIES: Will be managed remotely Monday-Friday between 9am-5pm as usual on 01604 634385. Emails to will also be managed remotely by a member of our team.
  • LGBTQ: In addition, remote support is available for our Out There Youth group Fridays 7pm-8pm on the usual group phone/email. Out There Plus continues remotely on the 2nd and 4th Wednesday of the month from 6pm-8pm.
  • CONTRACEPTION: The C card system is being reinstated. Young people will be able to do C card training and then get free condoms from pharmacies. Contact CHAT C CARD for more information on 07519 293410.
  • SEXUAL HEALTH: We are unable to offer sexual health support for the time being, however sexual health queries are being diverted to the hospital clinic and you can contact them on 01604 609766. There are no walk-ins currently, but there is a small team in the clinic to provide telephone consultations for any STI symptoms or emergency contraception; these clients will be able to pick up their prescriptions. Testing kits can be ordered via this link.
  • ESPRESSO YOURSELF: Espresso Yourself drop-ins for 11-18 year olds, their parents and carers. continue at the lowdown Mondays & Fridays 4-8pm. During lockdown we’re not offering group activities or peer support but you can access 1:1 support with a support worker. Drop in during open times or book an appointment 01604 634385 /
  • NEW MENTAL HEALTH DROP-IN SERVICE – for 19-25 year olds, every Friday from 1-3pm at Northampton Central Library. If you need support with your mental health, we are here to listen. It’s a confidential, non-judgemental space for you to gain advice, coping strategies and support. Support is offered both face-to-face or you can connect remotely via video call or phone (if you live in Northamptonshire). Drop in between 1-3pm or call 01604 634385 to book an appointment.

For future updates, please subscribe to our newsletter by emailing us at:

Contact Us: 01604 634385*

*Answer machine outside of hours

LGBTQ Support:

Telephone: 07585 737482
Email: lgbtqsupport@

Opening hours:

Due to the Covid 19 Pandemic our opening times are subject to change. Please see above for counselling session times and remote and face-to-face drop-in times. All counselling sessions are booked in advance.

General enquiries:

Telephone: 01604 634385
Email: info@

Fundraising enquiries:

Email: elliewhite@

Admin office hours:

MONDAY to FRIDAY 9am–5pm

How to find us:

3 Kingswell Street (off Gold St) Northampton, NN1 1PP
the lowdown doorJust look out for the big red door!

the lowdown is based in the heart of Northampton town centre.

We are just 2 minutes easy walk from the Northgate bus station and approximately 5 minutes from Northampton railway station.

Coronavirus Remote Support ~ view our useful resources page, or get some help if needed

~ we are kindly supported by ~
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