Important Notice

From 5th January 2024 until further notice, our Lowdown Building at 3 Kingswell Street is being extensively refurbished and extended.
This work will improve the building for the many young people we support.

During this time our Counselling Sessions will be based at UoN Innovation Centre, Green Street (opposite the Train Station), Northampton NN1 1SY – see map below.

If you have any questions, please email us at or call 01604 634385.

Thank for your understanding.

The Lowdown Team.

Counselling Referrals

Counselling can facilitate, support and empower you to make positive changes in a safe, friendly and non-judgemental environment.

Below is all the information you need to make a referral to our counselling service.

Eligibility Criteria

We aim to be able to support as many young people as we can, however we do have some eligibility criteria that needs to be met. To qualify for the lowdown’s counselling service you must be:

  • 11- 25 years old
  • Live in NN1 to NN7 Postcode area. If you are based outside of this postcode range please see our REACH Partnership website for alternative support services available near you in Northamptonshire. note, there are some exceptions to this postcode area range; we will advise you if your referral needs to be passed on to one of our partner agencies.)
  • We offer both FACE to FACE and REMOTE SUPPORT(where assistance will be given over the phone or video calls). *Young people under the age of 16 will require parent / guardian consent to download the Zoom application onto personal devices.
  • If you are filling in this form for someone else, they need to have given consent before you submit the referral.
  • If you are under the age of 13, we need parental consent before offering you an assessment.
  • If you don’t know your or give us your NHS number, we will gather this information for you to add to your records. Alternatively, use this link to find your number
  • Before counselling starts we need your GP Surgery name.
  • We are not able to offer you counselling / therapy if you are seeing another counsellor or psychological therapist, or if you are currently receiving a high level of Mental Health Care. In those cases, we might be able to offer another service.


Confidentiality is central to our work, but it is not absolute – there are legitimate exceptional circumstances which require the lowdown to share information with others, such as; if a person is at risk of serious harm by others; if a person is at risk of serious harm to themselves, or to others; or there is a risk of serious crime.

View our Confidentiality and Privacy policies (copies are available on request).

Counselling Contracts

Below are our face-to-face and remote support counselling contracts for you to view.

Send a referral

All the information fields below are required so please complete the form as fully and as accurately as you can. If you don’t have the information at submission, we will ask for this before or during your assessment.


After you click ‘save details’, you will be taken to an aknowledgement page. If you don’t see this page, your submission has not been processed and received by us. If you have any issues, please contact us.


Unfortunately, our referral form submission is not currently working. Please complete the attached Word document here and email it to: This will be acknowledged and processed by our Referrals team. Thank you and apologies for the inconvenience.

“We understand that it can feel like a big step to take, but we’re here for you. You are not alone…”